1. General Terms

(a) The following terminology applies to this agreement:

(i) “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.

(ii) “The Business,” “the Company,” “Ariston Advisory,” “Ourselves,” “We,” “Our,” and “Us,” refers to our business, Ariston Advisory Pty Ltd.

(iii) All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Australia.

(iv) Any use of the above terminology or other words in the singular, plural, capitalization and/or, he/she, or they, are taken as interchangeable and therefore as referring to same.

(b) This policy shall apply to all services offered in-person, virtually, online and via the website (https://leadersacademy.com.au) or any other medium.

(c) We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behaviour on the part of the Client, inappropriate or offensive behaviour from the Client, or irresponsible or disrespectful behaviour from the Client. Ariston Advisory will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of Ariston Advisory, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.

2. Objectives and Background

(a) Ariston Advisory is committed to providing the best service in a timely manner. We aim to accommodate your needs.

(b) Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.

(c) We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

3. Cancellation Process

(a) We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.

(b) You may cancel by contacting us by:

(i) phone +61413347189; or

(ii) email Clientservice@aristonadvisory.com.au.

(c) All references to cancellation of appointments in this clause are also a reference to rescheduling of appointments.

4. Specific Cancellation Policies

(a) Coaching, Counselling Mentoring Services

Once a booking has been made and confirmed, paid fees will be refunded as follows:

(i) If the Service is cancelled or postponed by us, a full refund of any fees will be given.

(ii) If the Client cancels 3 days or more before the In-Office Service is scheduled to occur, a refund less any travel and accommodation fees incurred by us will be given.

(iii) If the Client cancels 3 days or less before the In-Office Service is scheduled to occur and no fees have been paid by the Client we reserve the right to charge any travel and accommodation fees incurred by us.

(iv) If the Client fails to arrive by the agreed appointment time, the service provider will charge the Client’s credit card or debit card or other payment method without further reference to the Client an amount lower or equal to the total booking value (less any deposit fee/reservation paid) or an amount that might be set out in the service provider’s terms and conditions.

(b) Events, Workshops and Training

Once registration is completed, paid fees will only be refunded as follows:

(v) If the course, workshop or event is cancelled or postponed a full refund of the course fee will be given.

(vi) If the attendee cancels 7 days or more before the course, workshop or event date a full refund will be given

(vii) If the attendee cancels 6 days or less before the course, workshop or event date no refund will be given. The attendee may transfer to another course, workshop or event date and an administration fee may apply.

(viii) If an attendee does not attend a course, workshop or event they are booked into, and they do not advise EAC in writing beforehand, no refund will apply.

(c) In-Office Services

Once a booking has been made and confirmed, paid fees will be refunded as follows:

(i) If the In-Office Service is cancelled or postponed by us, a full refund of any fees will be given.

(ii) If the Client cancels 3 days or more before the In-Office Service is scheduled to occur, a refund less any travel and accommodation fees incurred by us will be given.

(iii) If the Client cancels 3 days or less before the In-Office Service is scheduled to occur and no fees have been paid by the Client we reserve the right to charge any travel and accommodation fees incurred by us.

5. Changes, postponements and cancellations of Events, Workshops and Training

(a) If the Client would like to make an amendment to the date, time or delivery method (together, the Changes) of the Services, they must submit any proposed Changes in writing as soon as practicable, and in any instance more than 14 days in advance of the scheduled delivery date of the Services. Ariston Advisory may be unable to accommodate Changes requested within 14 days of the scheduled Delivery Date.

(b) While Ariston Advisory will make all reasonable efforts to accommodate such requests, the Client acknowledges and agrees that:

(i) it may not be possible for Ariston Advisory to provide the originally designated resource to deliver the Services and may be required to appoint a new resource;

(ii) if the Changes cannot be accommodated in full, Ariston Advisory will use all reasonable endeavours to propose alternate arrangements to deliver the Services; and

(iii) Ariston Advisory is under no obligation to agree to any proposed Changes of the Services.

(c) Ariston Advisory will confirm in writing which proposed Changes it is able to accommodate.

(d) If the Changes cannot be accommodated:

(i) the Services will proceed as previously agreed between the parties under this Agreement; or

(ii) the Client can elect to terminate the Agreement in accordance with clause 6(b) below.

(iii) If mutually agreed by both parties (Ariston Advisory and Client), the Services may be postponed for a future date or the value of the Services may be held in credit by Ariston Advisory to be used on a future Service.

6. Termination of Agreement due to Change

(a) If requisite notice under clause 1(a) has been provided and the Changes cannot be accommodated, any party may by written notice to all other parties terminate the Agreement without liability for breach of contract. Such notice must be provided at least 7 days prior to the scheduled Delivery Date. All other obligations and rights as set out in the Agreement remain and are reserved by the parties.

(b) Where the Client elects to terminate the Agreement, the Client is liable for payment of any Services already provided plus the cost of all expenses incurred by Ariston Advisory up until the termination date. All other funds previously paid under the Agreement will be:

(i) credited to the Client’s account to be used at a later date; or

(ii) refunded within 60 days after the termination date.

7. Refund Policy

(a) Ariston Advisory handles and processes refunds of its fees in accordance with the Australian Consumer Law, where:

(iii) refunds are made at Ariston Advisory discretion and are subject to any guarantees that cannot be excluded under the Australian Consumer Law; and

(iv) except as required by the Australian Consumer Law, Ariston Advisory will only facilitate a refund if it is unable to facilitate the completion of the Service or, if we determine, in our absolute discretion, it is reasonable to do so.

(b) Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of Ariston Advisory. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds.